At SMT Group, we understand that in logistics, time is everything. Every minute a vehicle is off the road impacts delivery timelines, customer satisfaction, and overall efficiency. That’s why we’ve built a robust in-house support ecosystem designed to minimize downtime and maximize operational continuity.
In-House Garage Excellence
Our state-of-the-art in-house garage is equipped with advanced diagnostic tools and managed by a team of skilled mechanics and engineers.
We conduct routine inspections, preventive maintenance, and real-time repairs to ensure each vehicle remains in optimal condition.
This internal setup allows us to:
Reduce dependency on external workshops.
Minimize repair turnaround time.
Maintain consistent quality and safety standards.
24/7 On-Road Assistance
Breakdowns can happen anywhere, anytime. To tackle this, SMT Group provides 24/7 on-road support services across our operational routes.
Our quick-response mobile teams are strategically located to reach any stranded vehicle within minimal time, ensuring:
Swift on-site repairs or vehicle replacement.
Continuous monitoring and communication with our operations center.
Reduced delivery delays and improved driver safety.
Preventive Maintenance Approach
We believe that prevention is better than repair. Our proactive maintenance schedules, periodic vehicle health checks, and data-driven performance tracking systems help us detect issues before they become breakdowns.
This forward-thinking approach has helped us achieve:
Over 95% vehicle uptime.
Significantly lower maintenance costs.
Enhanced fleet reliability and customer trust.
Empowering Drivers and Operations
Beyond technical infrastructure, we also empower our drivers with basic troubleshooting training and 24/7 helpline support. This ensures they can manage minor issues on the go while staying connected to our central support system.
Conclusion
With a strong focus on in-house maintenance and on-road support, SMT Group ensures that logistics operations run seamlessly and efficiently. Our commitment to reliability, responsiveness, and road safety drives our success — keeping goods moving and businesses growing without interruption.
